FAQ

Frequently Asked Questions

Got questions? We’ve got your kicks covered.

1. How fast do you respond to messages?

We aim to reply within 24–48 hours on weekdays. Our support team is here 7 days a week, so whether it’s a question or a concern, we’ll get back to you as quickly as possible.

2. Can I update my shipping address after ordering?

If your order hasn’t shipped yet, we’ll do our best to help! Just email us immediately at support@kickswhite.com with your order number and the correct address. Once the package is out the door, we can’t make changes — but we’ll try everything we can before then.

3. How long does it take to process my order?

Most orders are processed within 5-7 business days. During busy periods or promotions, it may take up to 10-14 business days, but we’ll always keep you updated.

4. When will I receive my order?

Once shipped, delivery typically takes:

• 5–10 business days (USA & Europe)
• 7–12 business days (Rest of world)
  You’ll get a tracking email as soon as your order ships.

5. Do you ship internationally?

Yes! We deliver worldwide 🌍
International shipping times range from 5 to 14 business days depending on location. All orders ship from our warehouse within 1–3 days after payment.

6. My item arrived damaged — what should I do?

We’re so sorry to hear that. Please email us at support@kickswhite.com with your order number and a photo of the damage. We’ll send a replacement or work out a solution right away.

7. How can I track my order?

As soon as your order ships, you’ll receive a tracking link by email. Didn’t get one? Check your spam folder — or contact us and we’ll resend it!